A c c o u n t / O r d e r s
I forgot my password, how do I log in?
Click ‘’account’’ At The Top Right Of The Website, Then Click ‘’forgot Password?’’. After Entering The Email Address Linked To Your Account, An Email Will Be Sent Allowing You To Re-set Your Password.
I have not received an order confirmation.. What should I do?
The E-mail Confirmation That Is Send After You Have Placed Your Order Might Take A Couple Of Minutes To Show Up In Your E-mail Box. You Could Try Checking Your Spam Inbox, As The Message May Have Been Delivered There Depending On Your E-mail Settings. If You Haven’t Received Your Confirmation E-mail After That, Please Get In Contact With Us.
An item is ‘out of stock’, when will it come back?
Payment / S a f e t y
What forms of payment do you accept?
We Accept Online Payments Only.
All Payment Processing And Vital Customer Information Is Quick, Easy And Secure.
Eothides Accepts The Following Forms Of Payment:
Ideal
Mastercard
American Express
Visa
Paypal
Klarna
What currencies can I pay in?
All Direct Payment Gateways Adhere To The Standards Set By Pci-dss As Managed By The Pci Security Standards
Council, Which Is A Joint Effort Of Brands Like Visa, Mastercard And American Express.
Is my payment data safe with you?
Euro Is The Only Available Currency To Pay In At The Moment.
Is VAT/TAX included in the final price and how do I claim VAT back?
Vat/tax Is Applied To All The Product Prices That Are Shown On The Website.
At This Moment We Do Not Offer Any Tax Refund On Items Purchased At eothides.com
S h i p p i n g / D e l i v e r y
How long does it take to get my products?
Shipping Can Take Up To 5-7 Business Days.
For Items Available For Immediate Purchase, We Offer Only One Form Of Shipment.
How much does it cost?
Shipping Rates Can Vary Depending On Your Region And Are Calculated At Checkout.
Can I track my order?
Yes, You Can Track The Shipment Of Your Order Via The Tracking Number Provided By The Courier. If You Have An Eothides Account, You Can Find The Status Of Your Order Under ‘my Orders’ In Your Account.
Do you ship internationally?
www.eothides.com Currently Ships Orders To The Following Countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, And Sweden.
Please Note That Shipping Rates Could Vary Depending On Your Region.
Is there free shipping?
Yes, We Offer Free Shipping On Domestic Orders.
What courier company do you ship with?
Orders From Our Webshop Are Shipped With Dhl Parcels.
Are there additional costs when my order arrives?
All Duty And Tax/VAT will Be Calculated And Paid During Checkout, So There Will Be No Additional Costs Due Upon Delivery.
If You Would Like More Information Please Contact Customer Service At rkumar@eothides.com or garments@eothides.coml.
*Switserland Excluded
R e t u r n s / R e f u n d s
How do I return a purchase?
You Can Send The Items Back To Us By Returning The Product In Its Original State With Labels Attached. Place The Items In The Box And Use The Return Sticker Included In Your Parcel To Return The Articles Via A DHL Access Point. A Product For Refund Or Exchange Is Complimentary.
For Questions Or More Information, Please Get In Touch With Our Customer Service Team Via rkumar@eothides.com or garments@eothides.com.
How long after I complete a purchase can I ask for a refund?
Your Order Will Be Accepted For Refund Or Exchange When The Item Is In Original Condition And Packaging and shipped Back Within 14 Days From The Delivery Date. The Item(s) Must Return To Us With Original Tags Attached And Accompanied By The Receipt Or Return Form. We Will Not Accept Any Items That Have Been Worn, Washed Or Altered In Any Way.
Can I track my order?
Yes, You Can Track The Shipment Of Your Order Via The Tracking Number Provided By The Courier. If You Have An Eothides. Account, You Can Find The Status Of Your Order Under ‘My Orders’ In Your Account.
Do you ship internationally?
www.eothides.com Currently Ships Orders To The Following Countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, And Sweden.
Please Note That Shipping Rates Could Vary Depending On Your Region.
How long does it take to receive my refund?
We Aim To Issue Refunds As Quickly As Possible. You Should Receive Your Refund Within 7-10 Business Days After Your Returned Items Are Collected At Our Headquarters.
Can I return an item bought during Sale?
Yes. Sale Items Can Be Returned Under Our Regular Return Policy.
How long after I complete a purchase can I ask for a refund?
Your Order Will Be Accepted For Refund Or Exchange When The Item Is In Original Condition And Packaging And Shipped Back Within 14 Days From The Delivery Date. The Item(s) Must Be Returned To Us With Original Tags Attached And Accompanied By The Receipt Or Return Form. We Will Not Accept Any Items That Have Been Worn, Washed, Or Altered In Any Way.