Return & Refund Policy
We offer an exceptional range of premium quality leather goods, including men and women’s clothing tailored to fit your size. We also offer bags and accessories. Our made to order leather garments are made from only top-quality leather and accessories.
Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order.
Since our policy is MTO policy, make to order, the items are being produced upon order confirmation. Custom duties and taxes are covered by EOTHIDES. This is why no return and no refund is acceptable. In a case of receipt of defect item, we kindly ask you to contact us within 10 days at firstname.lastname@example.org and we will advise repair procedure accordingly.
Repair Items Must Comply With Our Repair Policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Please take care when trying on your purchases and return them in the same condition you received them. As our leatherwear is delicate, avoid sharp edges and take off your accessory (such as rings, bracelet, watch etc.) before trying on your leather clothes. Any returns that do not meet our policy will not be accepted.
If an item has a EOTHIDES security tag or brand tag attached, it must be returned with the tag in its original position.
Once we have received your repair, we will do our best to process it quickly.
Please note: Items that are damaged as a result of wear and tear are not considered to be faulty.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your repair to be processed.